Support
Questions about the PixPick iPhone app or the PixPick AI desktop app? We're happy to help.
Contact us
Email support@pixpickai.com. We usually reply within 1–2 working days. Please include your iPhone model, iOS version and app version if you're reporting a problem.
iPhone app FAQ
Are my photos uploaded?
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No. Photos are analysed on your iPhone with Apple's system frameworks. Photos, thumbnails and analysis results never leave your device.
Do I need an account?
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No. Signing in with Apple is optional. Every feature, including the free trial and subscriptions, works without an account.
I deleted the wrong photos. Can I get them back?
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Yes. Deleted photos go to "Recently Deleted" in the Photos app, where you can restore them within 30 days.
Does exporting change my photos?
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No. Exporting only creates a new album that references your original photos. Their content is never modified.
How do I manage or cancel my subscription?
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Go to iOS Settings → Apple ID → Subscriptions. Payments and renewals are handled by Apple.
I reinstalled the app or changed phones. How do I get Pro back?
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Use "Restore Purchases" in the app while signed in to the same Apple ID that made the purchase.
How do I change photo access?
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Go to iOS Settings → Privacy & Security → Photos → PixPick. You can allow full access, selected photos only, or none.
How do I delete my account?
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In the app, go to Me → Delete Account. This deletes your account and its data from our server. You can also email support@pixpickai.com.
How do I clear the analysis history?
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In the app, go to Me → On-device Privacy & Cache and clear it. Deleting the app also removes it.