Privacy Policy
Effective date: October 20, 2026 · Last updated: October 20, 2026
This policy explains what PixPick AI collects, why, and how it is protected. It covers two products that work differently, so each has its own section:
By using PixPick you agree to this policy.
Desktop app and website
Your photos stay on your computer
PixPick analyses photos entirely on your own computer. Photos, thumbnails, file names and EXIF data are never uploaded to our servers. The only thing the app reports about an analysis is how many photos it processed, which we need to run the trial and membership.
What we collect
- Account: email address, nickname and password. Passwords are stored only as a one-way hash.
- Devices: a device label such as "Windows-Desktop-PixPick-v2.0.0" and when it was last active, so we can enforce the device limit and let you sign out other devices.
- Usage counts: the number of photos in each analysis run and when it ran. No photo content.
- Orders: order number, plan, amount and payment status. Payments are handled by the payment provider (currently WeChat Pay); we never see or store your card or bank details.
- Feedback: what you write in the feedback form, the contact details you choose to leave, and the app version and operating system.
- Website: a session cookie that keeps you signed in and remembers your language. We do not use advertising trackers.
How we use it
- To sign you in, run your trial and membership, and show your orders and devices in your account.
- To send service emails (verification, password reset, membership notices) through Alibaba Cloud DirectMail.
- To understand overall usage in aggregate and decide what to improve.
Storage and security
- Data is stored on servers in mainland China and transmitted over HTTPS.
- Only staff who need it to provide the service can access it.
Sharing
We do not sell or rent your information. We share it only with the providers needed to run the service (payment and email, as above), or when the law requires it.
Your rights
You can view and change your profile in your account at any time. To get a copy of your data or delete your account and its data, email support@pixpickai.com. We reply within 15 working days.
Children
The desktop app and website are not intended for children under 14. Minors should use it with a parent or guardian's consent.
Changes
When this policy changes we will update this page and the dates above.
PixPick iPhone app
Effective date: October 20, 2026 · Last updated: October 20, 2026
The PixPick iPhone app analyses the quality of your photos (sharpness, exposure, composition, facial expressions and more) locally and offline on your iPhone, to help you pick your best shots and find the rejects. This section explains how the app handles your information.
Photos: processed only on your phone
The app asks for read and write access to your photo library for three things, all done on your iPhone:
- Reading photos: the photos you select are analysed entirely on the device using Apple's system frameworks (such as Vision).
- Adding to your library (export): after you confirm, your picks are gathered into a new album. The app only creates the album and references the original photos; it never changes their content.
- Deleting photos: after you confirm, the rejects you selected are moved to "Recently Deleted" in Photos, where you can restore them yourself within 30 days. iOS shows its own confirmation every time.
- Photos, thumbnails and analysis results are never uploaded and never leave your device. We cannot see them.
- Analysis history is stored only in the app's own sandbox. You can clear it at any time under Me → On-device Privacy & Cache in the app, and it is removed when you delete the app.
- You can change or revoke access at any time in iOS Settings → Privacy & Security → Photos, or grant access to selected photos only.
Information sent to our server (only when you use these features)
Signing in is optional. Every feature, including the trial and subscriptions, works without an account. The app sends information to our server (ios-api.pixpickai.com, always over HTTPS) only in these cases:
| When | What we collect | Why |
|---|---|---|
| Sign in with Apple | The user identifier provided by Apple; your name (only the first time you authorise); your email address (if you choose Hide My Email, we receive Apple's relay address instead); the device model name, such as "iPhone" (not a device identifier) | To create and recognise your account, and to list signed-in devices in your account |
| Buying or restoring a subscription | The transaction record signed by Apple (product, purchase date, expiry date, transaction ID); if you are signed in, it is linked to your account | To confirm your subscription status, link it to your account and handle support requests |
- Your sign-in credentials are stored in the iOS Keychain.
- Payments are handled by Apple. Neither the app nor we ever have access to your card or other payment details.
- Subscriptions: PixPick Pro Monthly and PixPick Pro Yearly, both auto-renewing. Manage or cancel them in iOS Settings → Apple ID → Subscriptions.
The information above (name, email address, user ID and purchase history) is linked to your account, used only for app functionality, and never used for tracking.
What we don't do
- No ads and no advertising SDKs.
- No tracking across other companies' apps or websites. We don't use the advertising identifier (IDFA) and never show the "Allow Tracking" prompt.
- No third-party analytics, crash reporting or measurement SDKs.
- We never sell or rent any user data.
- We don't collect location, contacts, microphone or camera data.
Your rights
- Delete your account: in the app, go to Me → Delete Account. This deletes your account and its associated data from our server. You can also email support@pixpickai.com.
- Revoke Sign in with Apple: iOS Settings → Apple ID → Sign-In & Security → Sign in with Apple.
- Access, correct or delete your personal data: email support@pixpickai.com. We reply within 15 working days.
- Retention: account data is kept until you delete your account. Subscription transaction records are kept for as long as tax and accounting laws require.
Children
The app is not directed to children under 13 (under 14 in mainland China), and we do not knowingly collect personal information from children.
Changes
When this section changes we will update the dates above. We will notify you in the app of any significant changes.
Contact
PixPick AI · support@pixpickai.com · Support